Junior Customer Support Agent (all genders)

Journi

Chat with our users across all our channels – including Zendesk, live chat, review platforms, and social media – to make sure they get the support they need
Handle and resolve user inquiries with a high level of empathy and professionalism to keep our community happy
Actively look for ways to improve support processes, templates, and workflows to make our operations smoother
Represent the voice of our customers by sharing feedback and pain points with the relevant departments
Bring your individual analytical or creative strengths to the table to help the team succeed

Professional fluency in English (at least C1 level), with excellent written and verbal communication skills. Fluency in any additional languages is a big plus!
A genuine joy for writing, backed up by excellent grammar and spelling skills
A service-oriented, patient, and solution-driven approach to helping others
A natural affinity for and familiarity with platforms like Instagram, TikTok, and Facebook
Highly organized, independent, and eager to learn and grow
You have the right to work in the EU/Austria and are based in Vienna or open to relocating

A fair annual gross salary starting at 36.000. Our final offer depends on your experience and qualifications.

Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)
Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)
Daily fuel: breakfast, Italian-style coffee, tea, and fresh daily lunches in our in-house eatery, with options for most dietary preferences
Go places: we reimburse your public transport card for Vienna
Team first: join our yearly team-building Journi to exciting destinations
Mac your life easier: with a company MacBook, also available for personal use
Boost your German: weekly in-house lessons in small groups
Special treatment: enjoy a premium membership on all Journi products